Help Centre
How can we help?
Answers about the app, learning, settings, purchases and privacy. If you can’t find what you need, we’re one email away.
Getting started
How do I download the app?
Open Google Play (opens in a new tab) on your Android phone or tablet, or tap any Google Play button on this site, then tap Install. The app is free to download.
Which devices does it work on?
The app is available for Android phones and tablets through Google Play. A tablet gives little hands the most room to play.
What age is it for?
It is designed for children aged 3 to 6, from preschool to the first years of school. Google Play lists it as Teacher Approved for children up to 5.
Does my child need to read?
No. Clear voice instructions and pictures guide every activity. Words appear in capital letters next to the pictures, which also helps children who are starting to recognise words.
Learning and games
What will my child learn?
Numbers from 1 to 10: recognising, counting, writing and ordering them, completing number series and comparing quantities (many, few and none). There are also more than 30 words about the forest, plus matching, memory and shadow games that build attention and visual skills.
How many games are there?
There are 17 activities, including counting with fingers, the number line, dot-to-dot, find the shadow, card matching, popping clouds and finding the missing numbers.
Which languages are available?
The app is available in several languages, including English, Spanish and French.
Settings and parental controls
Which settings can I change?
You can adjust the vocabulary difficulty, switch the music on or off and use the button lock, so the game suits your child’s level.
How long should my child play?
Short, regular sessions work best for young children. Play together when you can, talk about the numbers you see around you, and use tools such as Google Family Link if you want to set time limits.
Purchases
Is the app free?
Yes, the app is free to download. It also offers optional in-app purchases, which are paid through Google Play.
How do I get my purchase on a new device?
Purchases are linked to your Google account. Install the app on the new device using the same Google account. If something is missing, email us your Google Play order number.
How do I request a refund?
Payments are taken by Google Play, so refunds are handled by Google. Follow Google Play’s refund guide (opens in a new tab). We’re happy to help if there is a problem with content you bought.
How do I stop my child from buying things?
Turn on purchase verification (opens in a new tab) in Google Play so a password, PIN or fingerprint is needed for every purchase, and set up parental controls (opens in a new tab) if you share the device.
Privacy and safety
Does the app have ads?
No. The app is ad-free, so children can play without interruptions.
Is my child’s data safe?
We keep data to a minimum. The app does not ask children for personal information and only collects crash logs and device identifiers so that it works properly and keeps improving. This data is encrypted in transit and is not shared with third parties. Read our Privacy Policy for details.
How can I ask you to delete data?
Email info@illogan.app with the subject “Privacy request” and tell us your device model. We will reply within one month.
Troubleshooting
The app closes or freezes. What can I do?
Update the app from Google Play, restart the device and make sure there is some free storage space. If it keeps happening, email us your device model and Android version and we’ll look into it.
There is no sound. What should I check?
Make sure the device volume is turned up and the device is not on silent, then check the music setting in the app.
How do I contact you?
Email info@illogan.app or call +44 800 820 3601. We aim to reply within two working days.
Still need help?
Send us a message with your device model and Android version, and we’ll get back to you.